Return policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Please contact our Customer service at to get the return address.

ALL SALE ITEMS ARE FINAL SALE.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, you can contact us at [email protected]. If your return is accepted we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages

Please inspect your order upon receiving it. Contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Customers will be responsible for shipping and handling charges to return items. If the package does not reach us safely we will not be able to complete the exchange, please use tracked delivery.

Exchanges

We only replace items if they are defective or damaged.

Contact

Email: charityr@outlook.com